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Our commitment to you

Here at Rest, we like to keep things simple.  We believe that happy parents make the world a better place. We believe in making our products easy and fun to use. And we believe that if you need to contact us, well that should be simple, too.

Email us any time at support@mimobaby.com and someone from our team will reply back as soon as we can. Or give us a call at 877.415.MIMO (877.415.6466). But some of us are parents, and most of us need sleep too (except for Thomas, who’s our resident robot), and all of us have families, so to make it easy on you, our goals for responding to you are as follows:

  • Replying to your first email: 24 hours (that includes nights and weekends - we know when you ask for help, we need to be there).
  • Customer satisfaction: 95%
  • Business hours: 8:30am - 10:30pm ET, M-F, and 10:00am - 3:00pm ET on Saturdays
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